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Terms and Conditions

Here at Mouldcheck Limited we want to offer a professional service. If you are unhappy with any of our products, then we will be happy to discuss this with you. Once a product has been used it cannot be re-used and therefore no refund will normally considered in this event. All orders are freshly prepared and the product cannot be resold and therefore refunds are not normally offered if ordered in error or if the product is no longer required. All products will be sent out on the day of payment unless a date is otherwise agreed. All goods have a shelf life and all tests should be carried out ideally within 5 days of receipt. An email will be sent when the goods are dispatched. All products will be sent 1st Class. You should contact Mouldcheck within 10 days of the dispatch if the product has not been received. If you have any concerns regarding the results of tests, then we have support and we will try to help. The Mouldcheck PLUS  system is the best way to test because we do the analysis and can therefore give more accurate advice. Mouldcheck PLUS and surface tests come with a freepost return label included in the cost.